Donation Refund Policy

Shanthivanam Charitable Trust is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Shanthivanam Charitable Trust expects that all donors will exercise due care and diligence while making donations. Shanthivanam Charitable Trust also recognises that a donation may be made erroneously, or donors may change their mind.

Shanthivanam Charitable Trust will examine each request for refund of donation and endeavour to make the refund. Shanthivanam Charitable Trust may also seek further information / documents and donor must co-operate in this regard.

However, Shanthivanam Charitable Trust is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
  • If you would like your donation to Shanthivanam Charitable Trust to be refunded,
  • You must request Shanthivanam Charitable Trust in writing or by email for a refund and Your request must reach Shanthivanam Charitable Trust within 15 (fifteen) days from the date on which you made the donation i.e. the date on which you:
    • Made the donation online, electronically or through other means, OR
    • Handed over the cheque / demand draft to Shanthivanam Charitable Trust or someone authorized by Shanthivanam Charitable Trust for this purpose, OR
    • Dispatched the cheque / demand draft to Shanthivanam Charitable Trust by other means.
The written request stating reason for requesting refund must be sent to the address stated below and must contain all the following details pertaining to the donation:
  1. Date of donation
  2. Donation amount
  3. If donation was made through cheque/draft, please provide Cheque/Draft no.
  4. If donation was made through credit card, please provide Credit Card no. (last 4 digits only).
  5. If donation was made online, please provide Donation-ID.
Shanthivanam Charitable Trust
Kala, Opp: Brennen College
Dharmadom P O Thalassery
Kannur District, Kerala, India
PIN : 670106

Write to us: [email protected]
Call us: +91 9847 073 165

All decisions of Shanthivanam Charitable Trust in this regard will be final and binding on the donor.